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frequently asked questions

If you have a specific enquiry or would like to speak further with us, please get in touch through our e-mail: info@hotel-gomera.com
 

Check in/Check Out

¿A What time should I check out? 
You can check-in any time after 2 pm (2:00 p.m.)
What time should I check out? 
You should check out any time before 11 pm (11h00).
My flight arrives late in the evening; will it be possible to check-in late? 
Our hotel does not have reception staff 24 hours a day, but if you contact us we will organize your late arrival and check-in without any problem.
My flight arrives early in the morning; will it be possible to check-in early?
Please be advised our standard check in time is anytime after 2 pm (14h00). To guarantee an early check-in, it is necessary to book the previous night. If rooms are available prior to check-in time, an early check-in may be possible. You are welcome to leave your luggage free of charge in our luggage store prior to your check-in.

My flight leaves late in the day; will it be possible to check-out late?
Should you wish to retain your room after 11 pm (11h00), please arrange with reception at the hotel. All rooms subject to availability. The following charges may apply: 50% of the price of the room before 6 pm (18h00); the full price of the room after 6 pm (18h00).We invite you to leave your luggage free of charge in our luggage storage before your check-out.

Services & Amenities

Is wireless internet available at the hotel? 
Wireless Internet is available only in the common areas on the ground floor, not in the rooms.
Is breakfast included in the price? 
A breakfast with local products is included in the price of any hotel room and is served in the living room or on the front terrace. Breakfast is served between 8:00 am (08h00) and 10 am (10h00). If you have any dietary restrictions please let us know.
Is dinner service available? 
We do not have dinner service at the hotel. However, if you really want to experience living in Hermigua, we recommend that you go out and breathe the fresh country air by taking a pleasant walk to the town's restaurants. A unique experience awaits you, since each one has its character. We have updated information about all the restaurants in town on our notice board.

Is a laundry service available?
Laundry requests can be arranged with the concierge at the hotel reception.

Is a shuttle service available?
It is possible to book an external transportation service that will take you wherever you prefer. This service is organized with the hotel reception.

Is the hotel pet friendly?
We love all animals. After all, we are a rural hotel. However, in order to provide all our guests a soothing environment, we only allow small pets (to a maximum of 15 kg) in the hotel rooms or cottages, at an extra fee. If you wish to bring your four-legged friend, please contact us for further details.

Can I request a bouquet of flowers if I wish to surprise someone?
Our concierge, at the hotel reception, is ready to help you in any way possible. So, if you wish to request a bouquet of flowers, a bottle of champagne or book a picnic in order to surprise someone, he is there to help you make that happen.

Can I use the hotel's free spaces for free?
All areas of the hotel can be used free of charge, except when they are reserved for an activity or group classes are being held.

Politica de cancelación

¿Cuál es su política de cancelación completa? 
Las reserva no reembolsables no se puede cancelar. Puede cancelar o modificar su reserva reembolsable, sin cargo, hasta 2 días antes de las 12:00 horas del primer día de su estancia si opta por una de nuestras habitaciones o suites. Los 4 días antes de su estancia si elige reservar una de nuestras casas rurales. Si cancela su reserva fuera de plazo, se cargará el monto total de su estadía prevista. En caso de no show o salida anticipada, se cobrará la estancia en su totalidad. Cualquier cancelación debe solicitarse a través del correo electrónico info@hotel-gomera.com. Esta política de cancelación puede sufrir cambios en programas/ paquetes especiales, que tendrán sus propias condiciones.
¿Cómo puedo modificar una reserva? 
Para modificar una reserva, póngase en contacto con el hotel en info@hotel-gomera.com

¿Cómo puedo cancelar una reserva?
Para cancelar una reserva, póngase en contacto con el hotel en info@hotel-gomera.com